Sunday, July 19, 2020

Welcome!

Welcome to the team! We are so glad you're here. Feel free to follow the links and explore the information included. If you have questions, please contact your team leader. "Friend" her and your sponsor on Facebook so you can be added to our team pages. Thanks for helping us spread literacy across the galaxy!


      
  












  How-to Videos   

    New Team Leaders   

      Preschool Book Fairs   


    School and Library          

































Sunday, March 5, 2017

Consignment Reconciliation

So you had a book fair… or you did a vendor fair… maybe a flash sale in your VIP group.  But you have used your consignment and you’re ready to pay back Usborne through consignment reconciliation! 

Step 1: Go to OPOL (OrderPro) and create a new event. 

Step 2:  Hostess information.  If this is a preschool or another type of organization then I’d put their information as host or I’ll just put myself.  I’ve heard that some people put the event they did just to help them remember and so maybe Blah Blah School Craft Fair.  Fill in information.

Step 3:  Event type - Majority of the time it will be a book fair.  You can reconcile as a home party, but keep in mind that you will have to pay shipping that way.  Fill in information.

Step 4:  Select Books – Type of Selection:  Full Retail… From what I understand Usborne prefers that you add the books you actually sold.  Except in the case where the book may not be available (OP/OS), then just add another book of the same price point.  You could technically add any books as long as it adds up to what you sold however I believe Usborne likes to see what is being sold, what is popular etc.  I like doing it because if my total for some reason doesn’t add up then I use it to cross reference my inventory and sometimes I find mistakes! 

Step 5:  50% Free Books – Change Type of Selection to Free Books.  If free books will be shipped because they are going to yourself or a preschool etc.  Then make sure you put in the correct books that you want to order.  If you do not plan on having the books shipped (i.e. you’ll use that amount to go towards your consignment total) then it does not matter which books you put here but take note of the total inputted.  

Step 6:  Summary – Here you will see what your retail is and what your total is with tax.  You will be taxed for the state you are in.  You’ll also be able to see your commission and you will see a $5 book fair fee if doing a book fair.  

Step 7:  Payment – On the payment summary page it’ll list your total that you will need to pay.  Here you add in your payment information.  (I never put anything in for auth number or check number).

Step 8:  Review Order – It’ll check for mistakes for you. 

Step 9:  Final Review – It’ll have the option to Submit Order… DO NOT SUBMIT ORDER.  You are done with OrderPro for now.  You do need to write down the name of your Order and the PO number as you will need that information for the next step.  (There’s an option to check a box, don’t check it). 

Step 10:  Send an email – Now you will send an email to reconcile@edcpub.com  Information to include:  Your name, your consultant ID, name of the PO and the PO number and the retail information and free book information.  You have to include in your email what you want to be shipped and what you don’t want to be shipped.  If you will be using your free books to go towards your consignment total then put DO NOT SHIP after you free books total.  I also like to put the total of books not being shipped in this case so that I know exactly how much will be taken from my consignment total.  (For example $500 retail, and $250 free books not to be shipped… I’ll put total:  $750).


Step 11:  If you have an efair that you need to combine, talk to your team leader as there are a couple more steps! Or if it's your consignment but another consultant will be taking the credit then that needs to be in the email with both consultants information.

Step 12:  You’re done.  Now you just wait.  When it’s processed you’ll see the amount taken off of your consignment total and if books need to be shipped then an order number will come up for it. 


Good Luck! 

Tuesday, January 17, 2017

Baby Book Shower

Tips by Sara Compton:
When doing a baby shower book party, you have to remember that these parties are for the momma to be. They may not be your best selling parties, but your client base grows and this momma will most likely be a life long customer. Most, if not all, books are shipped to her (I mean, wouldn't you want that?). 
Like your normal parties, you want to make it as personal as possible and as much like a home shower as best you can. Women LOVE talking about their own experiences and love giving their advice/oppinion, so to make sure your party  has high participation, ask these questions. 
I always post a game to open up communication by having them message me when they see a word. 



Or you can have them pick a new baby name. These are the worst names in 2016.



A great 30 minute to party post is something like "what is the craziest thing you've done under the influence of pregnancy brain?" 



for the 10 minute post, that one is great for cravings. what is your craziest craving you've had? (I don't have a graphic for this one yet.)
Roll call is a great time to ask for advice for the new momma. 



These parties are shorter than my other parties because you are focusing on baby books. I have a post for each "kind" of books that I like. i.e. tummy time books, cloth/bath books, noisy book, stroller books, playbooks, slide and see, etc. I use lots of videos to show how these books work, (going live will help shake things up). I break up my posts with Usborne facts like 50% replacement on destroyed books. 



I also do a post for the older siblings if there are any. Make sure they aren't left out. This post is great to show that we have more to offer then just baby books. I ask the mom before hand the ages and interests of the siblings, and then tailor the post for them with books that I think they will love. 
Play lots of games like the That's Not My game, or others you might think of. Home baby showers are full of games, people expect that. 
Hosting post, let them know you do more then just baby showers, and you can show past hostess hauls. 
Make sure you put an "ask about my business" post. I've had the moms very interested in joining. Usually they are quitting their job, or looking for a way to stay at home. Or even just for the discount. 









Wednesday, December 28, 2016

Winter Party Ideas


It can be hard to keep momentum going when you don't have parties coming up. January is a great time to be a host, so if you can't find one, be one! 


Here are 6 Winter party ideas to get you started:

1. A NEW TITLES party is always a great idea! Get sales and book parties.

2. Help your friends take advantage of double free books with a MYSTERY HOSTESS PARTY- be sure to give out points for purchase AND booking parties.

3. "LEAVE YOUR WALLET AT HOME" Party- Show new titles, do a giveaway, a book parties. Emphasize that no orders will be taken. The way to get these new titles is to host!

4. BOREDOM BUSTER cooking/craft/science project party. Similar to a coloring party, but with kids. Each guest buys a book and the host gets his/hers free. Get together to make recipe or project from the book chosen. Be prepared to give your hostess a few ideas.

5. BOX PARTY- kind of like a drop-off home party. Fill a branded box with best-selling/favorite books (you can even use the ones from your kit) and drop it off with a few catalogs and order forms to your host for a week. She collects the orders and basically does the work for you! This party has the ease/time commitment of a Facebook party (no cleaning or making treats!), with the opportunity to browse the books and hold them like guests would at a home party. 

6. THEME COLORING PARTY- (Cocoa/chocolate/cookies and Coloring). Take the focus off the sales and relax with your friends! Have guests bring something to contribute- I plan to do a chocolate fountain and have everyone bring something to dip. Offer coloring books for sale (I charge $7 shipped), or let them bring their own if they've purchased one from you already. Talk to people, get to know them, and book parties! Sometimes it's nice to have a party where you aren't trying to sell your friends anything. 

Hopefully this gives you a few ideas to get you through the winter months.


Thursday, August 11, 2016

Time Management Tips

One of the most common struggles we hear from consultants and team leaders is time management.


How do you successfully run a business, spend time with family, and take care of your other responsibilities? Is it even possible? YES!

The key is BALANCE


You do need to make each item on your list of responsibilities a priority, but not at the same time!
One of the most important thing I have heard since starting my own business with UBAM is this:
"Do UBAM FOR your family, not TO your family."
That has really stuck with me. Am I helping my family pay bills, build a library, have a great role model, or love books? Or am I forcing my husband to take care of the kids, dinner, and go to work at his job everyday while I'm missing putting my children to bed so I can be gone 5 nights a week? (These are personal questions, yours might include something different.)
The point is, there are so many blessings with this business, but we can't neglect everything else to be successful with UBam.

How do we bring the balance?
For many people it's as simple as WRITING IT DOWN.
Make a list of things you need to get done. Schedule family time and play dates. Have designated "work" hours. Find a system that works for YOU.

When can you work?
I have 3 little ones who all take naps every day and go to bed between 7:30-8:30. My husband goes to Scouts every Tuesday night. He has most Saturdays and all Sundays off. Our family goes to church and spends time together on Sundays. We also have family night every Monday. My son has preschool every Tuesday and Thursday- I teach his class every 4 weeks. My husband and I try to have weekly date nights. Parties, camping trips, and other events come up often.
So, when do I work?
I work for 15-20 minutes while my kids eat breakfast. I set them up with a game or activity and work for about an hour while they play. During their nap I will sometimes participate in or run a training/team discussion, but that is often when I shower and get ready for the day. 
After nap time I will usually keep my phone on me to be able to answer questions from my team or current hosts. I spend the evening with my family until my kids go to bed. If it's Tuesday when my husband is gone, I will usually have a FB party. Wednesdays and Thursdays I will leave open for home parties when my husband can be home with my kids. I will do 1-2 booths each month on a Saturday when my husband can be with the kids- if he's working or not home, I'll leave them with my parents or sister-in-law. I never work on Sundays. I don't do parties on Monday- I try to keep them mid-week instead. I schedule my parties ahead of time, so that if my husband spontaneously wants to go to dinner or out somewhere, I can check in on my phone and still keep my party. I try to put my family first, and to do that, I let my husband know what I have going on each week. He is so supportive especially when he knows ahead of time how and when he can help. I try to be courteous to him as well. If I know he is going to be gone at a scout camp, I will try to schedule something on FB during that time, so he won't feel rushed to come home. 




I love lists. I like to be able to check something off. I use a notebook and write down everything I need to accomplish for my business, for my household, and even for fun.
I use my planner to right down parties, dates with my husband, and when our local movie theater has dollar days for kids movies. If I know the things that are important to me, I find myself DOING more and wasting time less.


I know some people have things they do for their business on specific days of the week.
Example:
Monday: schedule all the posts for the week and check in with team members/leader
Tuesday: Party night, customer care/follow-up with customer orders, potential hosts, and potential recruits
Wednesday: Story time with neighborhood, participate in team trainings/discussions, close open party
Thursday: Party night, go to post office to mail prizes for the week
Friday: Participate in team page product knowledge activity, wrap up any loose ends and parties to prep for weekend with family. 
1-2 Saturdays a month: Booth/Vendor event

This will be different for everyone. Whatever the things on your list are, incorporate them into your schedule. 



Power Hour:
Some consultants work their business for 1 power hour each day. (Power hour does not include party/event time)
It can be all at once, or broken down into 15 minute increments. 
Basically you focus on one thing for 15 minutes and you work on that one thing (example: phone calls or post scheduling) without distractions for 15 minutes. You can easily accomplish 4 different tasks in 1 hour by working efficiently and being focused. This system is great for anyone- moms who have young kids and need to work during nap time, anyone who also has another job or goes to school, consultants whose spouse is retired and would love to spend time together, or anyone who needs to work with a purpose. 
Some people wake up early and get as much done as possible before kids are awake or before they have to go to work/school.
Some work during nap time. 
Some get 15 minutes in at a time whenever they can fit it in.


Take a Break:
Don't burn yourself out. Schedule breaks- they can be small (I won't schedule any parties this Thursday so I can have a girls' night.), medium (I'm going on vacation for a week.), or big (I'm going to take a 2 months off when I have my baby.) It's okay to allow yourself a break, but the important thing is that you have something scheduled for when you return. If you come back to an empty calendar, your break will extend itself and it will be much harder to get going again. If you will schedule your break, you will be able to make it purposeful. You will also know that when it's over, you'll get back to working toward your goals.



How are YOU going to manage your time?

>>> Additions from the Q&A <<<

Organize your tasks! Where do they fall?


Here is an example list of priorities within your business. Great for when you don't know where to start, or you have limited time.


Here is a great reference when you need to reevaluate.



And when all else fails, remember this:


Why Promote?

Why should you promote to Team Leader??  

So maybe you are brand new or maybe you have been with us a little while... either way, if this is a business that you really want to be a part of then you should be thinking about promoting now!  And I will be telling you why.  

First off a little information from your leaders about how/why they promoted:

Angela Barney:   I promoted the first time because Bobbi (my upline) told me to. She told Randall I was her next leader and I said "Absolutely I am". Life happened and I lost my leadership status (which was totally ok for me at the time). The second time I promoted it was because I knew what I was missing out on. My checks were a lot higher and I missed that! Now we have the financial freedom we never would've had before promoting and we are super grateful for the opportunity!

Kelcie Hansen:  From the very beginning when I'd ask Angela about the reason why I was doing something, she'd tell me it was because I was going to promote. I laughed it off for a little while, but then soon decided it was something I really could do. I could be doing the same (or less) amount of work and get paid MORE. I was helping my new team members anyway, so why not make it part of my job description? I promoted Express Success and it was SO worth it! All the perks of promoting in general, plus an extra $200 cash and $300 in books. When you're a team leader it's like you're given access to all the "secret" clubs. Since promoting there have only been benefits. It's been amazing! So, for all of you reading this, the reason you're doing this is so you can promote one day.

Melanie Watanabe: I knew that if I really wanted to accomplish my goals with Usborne I needed to promote. The personal pay raise in commission is phenomenal not to mention the personal growth I've experienced from being able to help so many ladies with their businesses!

Tiffany Kaleikini:  Promoting was far from my mind.  It actually only seemed like something other people did, not me.  But then one of my awesome downline was just taking off with the business and I realized that if I wanted to keep her on my team I needed to promote and quick before she did!  So I made some goals and a plan, put it into action and got it done.  And although in a way I was forced to promote (lol)  I'm SO glad I did because it was a great decision!


So first off, how do you promote to team leader?!   Follow the guidelines in the graphic below.  A success bound recruit is one who reaches $1000 during their incentive period. 



Don't forget if you're in your incentive period you can promote through WYOSS (Write Your Own Success Story)... Express Success!  You need to promote by the 1st of the next month after your 12 weeks and you get even more bonuses!  $300 worth of books and $200 cash!  




There are many benefits to promoting.  And you'll find that as time goes on, your top reasons are constantly changing.  



So here's your commission now... which isn't bad.



And here's what you can get on top of what you are already earning!  



So you may be thinking... what if I do make it to Team Leader, what do I need to do to maintain this status?!  It's $1000 personal sales and $4000 group sales (your personal sales count towards the group sales) every 3 months.  There are two things I love about this:  1.  It's not a monthly thing!  I love that I have the flexibility to get what I need done within a 3 month period.  2.  There isn't a recruiting requirement.  Although you should always be trying to get more recruits, it's definitely nice not to have that pressure that you HAVE to by a certain time.




Promoting is doable.  If you have the desire and are willing to work hard and consistently you can do it.  Talk to your Team Leader and start making a plan on how you can promote to Team Leader.  It's a game changer. 









Providing Great Customer Service

Providing GREAT Customer Service



A very important part of your Usborne business is... Customers!  We can't do what we do without them!  We need them!  So it is our job to provide the best customer service we can.  A huge part of customer service is building relationships.  I love the quote above because I believe it wholeheartedly.  Even if your one and only reason to work the business to get money, that cannot be your focus.  Your focus needs to be on the people.  

Let's think about our mindsets... what sounds better?  "How can I make a FB party that will help me get the most sales?"  Or "How can I create this FB party that will help my hostess earn the most free books?"  It's basically the same question, but with the hostess in mind and as our focus, we are putting their needs before ours and building that relationship with them.  Not only that but people can tell when you are genuinely trying to help them or just want a sale.  Don't treat your customers as "sales."


Think about the people who have shown you great customer service, what did you like about them?  Here are some things you might have thought of:
- Kind
- Listened to your needs
- Treated you with respect
- Willing to go above and beyond to help you
- Responds promptly
- Apologizes and takes ownership of mistakes
- Cares about you


Remember the things that you thought of that you appreciate as a customer and be sure to implement those things.  

Another important thing to remember is... follow up!  It's not only important for the customer but it's super important for you as a consultant!  After a sale, or a lead for a party or a possible recruit, you need to follow up.  And hopefully you have started building a relationship so your follow up isn't a nuisance but a genuine check up to see how they are doing.  Focus on the person, not how it benefits you. 




Great customer service is extra important when things don't go as planned.  If something goes south but you're able to handle it with grace and composure and your customer still feels important and appreciated then you have done yourself a good job!   

Prevent Problems:
To help prevent disappointed customers, frequently check the Out of Stock list found in your back office directly below your name before hosting a home party or showing videos featuring books.

Problem with an Order:
There is a form to fill out if a book was received damaged or the wrong one was sent. You can find the Problem with my Order Form in your back office >> essentials >> problem with my order.
Download the form and save the completed copy (or take a screen shot if it won't save). I always include pictures of the damaged products with the email.
Instructions from Customer Service:


Although the Problem with my Order form does include spots for exchange and ordering other books, these are things I try to take care of for my customers. If possible I will exchange a book from my inventory or order a different title for them.

Book Bucks:
We have been told that book bucks will be virtually non-existent when the new system rolls out. When a book goes out of stock or out of print when a customer orders, they will receive a book buck or credit for the retail amount of the book. They will receive instructions to mail in the book buck, but I like to take care of this in OrderPro for my customers instead. You will need the invoice number (found on packing slip, invoice email, or in OrderPro if it's a hostess order) and you will select "Book Buck Only" for order type in OrderPro. You will not be charged tax or shipping if the book selected is the same or under the book buck amount. You can either watch the out of stock list to see when the book will be back, or you can have your customer choose a different book for the same value.


Half-Price Replacement Guarantee:
Sometimes problems are caused by customers themselves! It is still our job (and good business) to help! Usborne Books & More has a lifetime half-price replacement guarantee which means that if a book gets damaged after purchase for any reason, your customer can replace it for half of the retail price (plus shipping). Assist your customers with this by once again going to the Problem with my Order form in back office. On that page near the top there will be a place to download "UBAM Half Price Replacement & Credit Form" 



In summary important aspects of GREAT customer service:

- Building genuine relationships
- Putting the customer first
- Following up
- Listening to their needs and correcting mistakes