Wednesday, December 28, 2016

Winter Party Ideas


It can be hard to keep momentum going when you don't have parties coming up. January is a great time to be a host, so if you can't find one, be one! 


Here are 6 Winter party ideas to get you started:

1. A NEW TITLES party is always a great idea! Get sales and book parties.

2. Help your friends take advantage of double free books with a MYSTERY HOSTESS PARTY- be sure to give out points for purchase AND booking parties.

3. "LEAVE YOUR WALLET AT HOME" Party- Show new titles, do a giveaway, a book parties. Emphasize that no orders will be taken. The way to get these new titles is to host!

4. BOREDOM BUSTER cooking/craft/science project party. Similar to a coloring party, but with kids. Each guest buys a book and the host gets his/hers free. Get together to make recipe or project from the book chosen. Be prepared to give your hostess a few ideas.

5. BOX PARTY- kind of like a drop-off home party. Fill a branded box with best-selling/favorite books (you can even use the ones from your kit) and drop it off with a few catalogs and order forms to your host for a week. She collects the orders and basically does the work for you! This party has the ease/time commitment of a Facebook party (no cleaning or making treats!), with the opportunity to browse the books and hold them like guests would at a home party. 

6. THEME COLORING PARTY- (Cocoa/chocolate/cookies and Coloring). Take the focus off the sales and relax with your friends! Have guests bring something to contribute- I plan to do a chocolate fountain and have everyone bring something to dip. Offer coloring books for sale (I charge $7 shipped), or let them bring their own if they've purchased one from you already. Talk to people, get to know them, and book parties! Sometimes it's nice to have a party where you aren't trying to sell your friends anything. 

Hopefully this gives you a few ideas to get you through the winter months.


Thursday, August 11, 2016

Time Management Tips

One of the most common struggles we hear from consultants and team leaders is time management.


How do you successfully run a business, spend time with family, and take care of your other responsibilities? Is it even possible? YES!

The key is BALANCE


You do need to make each item on your list of responsibilities a priority, but not at the same time!
One of the most important thing I have heard since starting my own business with UBAM is this:
"Do UBAM FOR your family, not TO your family."
That has really stuck with me. Am I helping my family pay bills, build a library, have a great role model, or love books? Or am I forcing my husband to take care of the kids, dinner, and go to work at his job everyday while I'm missing putting my children to bed so I can be gone 5 nights a week? (These are personal questions, yours might include something different.)
The point is, there are so many blessings with this business, but we can't neglect everything else to be successful with UBam.

How do we bring the balance?
For many people it's as simple as WRITING IT DOWN.
Make a list of things you need to get done. Schedule family time and play dates. Have designated "work" hours. Find a system that works for YOU.

When can you work?
I have 3 little ones who all take naps every day and go to bed between 7:30-8:30. My husband goes to Scouts every Tuesday night. He has most Saturdays and all Sundays off. Our family goes to church and spends time together on Sundays. We also have family night every Monday. My son has preschool every Tuesday and Thursday- I teach his class every 4 weeks. My husband and I try to have weekly date nights. Parties, camping trips, and other events come up often.
So, when do I work?
I work for 15-20 minutes while my kids eat breakfast. I set them up with a game or activity and work for about an hour while they play. During their nap I will sometimes participate in or run a training/team discussion, but that is often when I shower and get ready for the day. 
After nap time I will usually keep my phone on me to be able to answer questions from my team or current hosts. I spend the evening with my family until my kids go to bed. If it's Tuesday when my husband is gone, I will usually have a FB party. Wednesdays and Thursdays I will leave open for home parties when my husband can be home with my kids. I will do 1-2 booths each month on a Saturday when my husband can be with the kids- if he's working or not home, I'll leave them with my parents or sister-in-law. I never work on Sundays. I don't do parties on Monday- I try to keep them mid-week instead. I schedule my parties ahead of time, so that if my husband spontaneously wants to go to dinner or out somewhere, I can check in on my phone and still keep my party. I try to put my family first, and to do that, I let my husband know what I have going on each week. He is so supportive especially when he knows ahead of time how and when he can help. I try to be courteous to him as well. If I know he is going to be gone at a scout camp, I will try to schedule something on FB during that time, so he won't feel rushed to come home. 




I love lists. I like to be able to check something off. I use a notebook and write down everything I need to accomplish for my business, for my household, and even for fun.
I use my planner to right down parties, dates with my husband, and when our local movie theater has dollar days for kids movies. If I know the things that are important to me, I find myself DOING more and wasting time less.


I know some people have things they do for their business on specific days of the week.
Example:
Monday: schedule all the posts for the week and check in with team members/leader
Tuesday: Party night, customer care/follow-up with customer orders, potential hosts, and potential recruits
Wednesday: Story time with neighborhood, participate in team trainings/discussions, close open party
Thursday: Party night, go to post office to mail prizes for the week
Friday: Participate in team page product knowledge activity, wrap up any loose ends and parties to prep for weekend with family. 
1-2 Saturdays a month: Booth/Vendor event

This will be different for everyone. Whatever the things on your list are, incorporate them into your schedule. 



Power Hour:
Some consultants work their business for 1 power hour each day. (Power hour does not include party/event time)
It can be all at once, or broken down into 15 minute increments. 
Basically you focus on one thing for 15 minutes and you work on that one thing (example: phone calls or post scheduling) without distractions for 15 minutes. You can easily accomplish 4 different tasks in 1 hour by working efficiently and being focused. This system is great for anyone- moms who have young kids and need to work during nap time, anyone who also has another job or goes to school, consultants whose spouse is retired and would love to spend time together, or anyone who needs to work with a purpose. 
Some people wake up early and get as much done as possible before kids are awake or before they have to go to work/school.
Some work during nap time. 
Some get 15 minutes in at a time whenever they can fit it in.


Take a Break:
Don't burn yourself out. Schedule breaks- they can be small (I won't schedule any parties this Thursday so I can have a girls' night.), medium (I'm going on vacation for a week.), or big (I'm going to take a 2 months off when I have my baby.) It's okay to allow yourself a break, but the important thing is that you have something scheduled for when you return. If you come back to an empty calendar, your break will extend itself and it will be much harder to get going again. If you will schedule your break, you will be able to make it purposeful. You will also know that when it's over, you'll get back to working toward your goals.



How are YOU going to manage your time?

>>> Additions from the Q&A <<<

Organize your tasks! Where do they fall?


Here is an example list of priorities within your business. Great for when you don't know where to start, or you have limited time.


Here is a great reference when you need to reevaluate.



And when all else fails, remember this:


Why Promote?

Why should you promote to Team Leader??  

So maybe you are brand new or maybe you have been with us a little while... either way, if this is a business that you really want to be a part of then you should be thinking about promoting now!  And I will be telling you why.  

First off a little information from your leaders about how/why they promoted:

Angela Barney:   I promoted the first time because Bobbi (my upline) told me to. She told Randall I was her next leader and I said "Absolutely I am". Life happened and I lost my leadership status (which was totally ok for me at the time). The second time I promoted it was because I knew what I was missing out on. My checks were a lot higher and I missed that! Now we have the financial freedom we never would've had before promoting and we are super grateful for the opportunity!

Kelcie Hansen:  From the very beginning when I'd ask Angela about the reason why I was doing something, she'd tell me it was because I was going to promote. I laughed it off for a little while, but then soon decided it was something I really could do. I could be doing the same (or less) amount of work and get paid MORE. I was helping my new team members anyway, so why not make it part of my job description? I promoted Express Success and it was SO worth it! All the perks of promoting in general, plus an extra $200 cash and $300 in books. When you're a team leader it's like you're given access to all the "secret" clubs. Since promoting there have only been benefits. It's been amazing! So, for all of you reading this, the reason you're doing this is so you can promote one day.

Melanie Watanabe: I knew that if I really wanted to accomplish my goals with Usborne I needed to promote. The personal pay raise in commission is phenomenal not to mention the personal growth I've experienced from being able to help so many ladies with their businesses!

Tiffany Kaleikini:  Promoting was far from my mind.  It actually only seemed like something other people did, not me.  But then one of my awesome downline was just taking off with the business and I realized that if I wanted to keep her on my team I needed to promote and quick before she did!  So I made some goals and a plan, put it into action and got it done.  And although in a way I was forced to promote (lol)  I'm SO glad I did because it was a great decision!


So first off, how do you promote to team leader?!   Follow the guidelines in the graphic below.  A success bound recruit is one who reaches $1000 during their incentive period. 



Don't forget if you're in your incentive period you can promote through WYOSS (Write Your Own Success Story)... Express Success!  You need to promote by the 1st of the next month after your 12 weeks and you get even more bonuses!  $300 worth of books and $200 cash!  




There are many benefits to promoting.  And you'll find that as time goes on, your top reasons are constantly changing.  



So here's your commission now... which isn't bad.



And here's what you can get on top of what you are already earning!  



So you may be thinking... what if I do make it to Team Leader, what do I need to do to maintain this status?!  It's $1000 personal sales and $4000 group sales (your personal sales count towards the group sales) every 3 months.  There are two things I love about this:  1.  It's not a monthly thing!  I love that I have the flexibility to get what I need done within a 3 month period.  2.  There isn't a recruiting requirement.  Although you should always be trying to get more recruits, it's definitely nice not to have that pressure that you HAVE to by a certain time.




Promoting is doable.  If you have the desire and are willing to work hard and consistently you can do it.  Talk to your Team Leader and start making a plan on how you can promote to Team Leader.  It's a game changer. 









Providing Great Customer Service

Providing GREAT Customer Service



A very important part of your Usborne business is... Customers!  We can't do what we do without them!  We need them!  So it is our job to provide the best customer service we can.  A huge part of customer service is building relationships.  I love the quote above because I believe it wholeheartedly.  Even if your one and only reason to work the business to get money, that cannot be your focus.  Your focus needs to be on the people.  

Let's think about our mindsets... what sounds better?  "How can I make a FB party that will help me get the most sales?"  Or "How can I create this FB party that will help my hostess earn the most free books?"  It's basically the same question, but with the hostess in mind and as our focus, we are putting their needs before ours and building that relationship with them.  Not only that but people can tell when you are genuinely trying to help them or just want a sale.  Don't treat your customers as "sales."


Think about the people who have shown you great customer service, what did you like about them?  Here are some things you might have thought of:
- Kind
- Listened to your needs
- Treated you with respect
- Willing to go above and beyond to help you
- Responds promptly
- Apologizes and takes ownership of mistakes
- Cares about you


Remember the things that you thought of that you appreciate as a customer and be sure to implement those things.  

Another important thing to remember is... follow up!  It's not only important for the customer but it's super important for you as a consultant!  After a sale, or a lead for a party or a possible recruit, you need to follow up.  And hopefully you have started building a relationship so your follow up isn't a nuisance but a genuine check up to see how they are doing.  Focus on the person, not how it benefits you. 




Great customer service is extra important when things don't go as planned.  If something goes south but you're able to handle it with grace and composure and your customer still feels important and appreciated then you have done yourself a good job!   

Prevent Problems:
To help prevent disappointed customers, frequently check the Out of Stock list found in your back office directly below your name before hosting a home party or showing videos featuring books.

Problem with an Order:
There is a form to fill out if a book was received damaged or the wrong one was sent. You can find the Problem with my Order Form in your back office >> essentials >> problem with my order.
Download the form and save the completed copy (or take a screen shot if it won't save). I always include pictures of the damaged products with the email.
Instructions from Customer Service:


Although the Problem with my Order form does include spots for exchange and ordering other books, these are things I try to take care of for my customers. If possible I will exchange a book from my inventory or order a different title for them.

Book Bucks:
We have been told that book bucks will be virtually non-existent when the new system rolls out. When a book goes out of stock or out of print when a customer orders, they will receive a book buck or credit for the retail amount of the book. They will receive instructions to mail in the book buck, but I like to take care of this in OrderPro for my customers instead. You will need the invoice number (found on packing slip, invoice email, or in OrderPro if it's a hostess order) and you will select "Book Buck Only" for order type in OrderPro. You will not be charged tax or shipping if the book selected is the same or under the book buck amount. You can either watch the out of stock list to see when the book will be back, or you can have your customer choose a different book for the same value.


Half-Price Replacement Guarantee:
Sometimes problems are caused by customers themselves! It is still our job (and good business) to help! Usborne Books & More has a lifetime half-price replacement guarantee which means that if a book gets damaged after purchase for any reason, your customer can replace it for half of the retail price (plus shipping). Assist your customers with this by once again going to the Problem with my Order form in back office. On that page near the top there will be a place to download "UBAM Half Price Replacement & Credit Form" 



In summary important aspects of GREAT customer service:

- Building genuine relationships
- Putting the customer first
- Following up
- Listening to their needs and correcting mistakes

Wednesday, August 10, 2016

Working with Different Personalities


We all have different personalities and that's what makes us work so well together BUT sometimes we have a hard time understanding, knowing how to sell to, or working with people that function differently than we do.
Many of you may have heard about color personalities.  We use a color system from George Boelcke.  He has done many studies and came up with a simple system of using 4 colors... 
Green, Gold, Orange and Blue.
Knowing what top colors people are helps us to know how to sell to them, how to get them to host parties and how to recruit them easier.


First thing you need to do is find out which color/s are your top ones.  Take this test.  Usually people will have 2 dominant colors and they can change. 


We got that test and our information from George's book Life in Colors.  (Find it on your website.) Great read!  
This will not only help you with your business but help you with your family life as well.
My husband and I are complete opposites and this book helped me to understand him better and his way of thinking and doing things.  Worked miracles on our marriage when he finally started to understand me as well.


Now that you've taken the test and know what colors you are, let's give you a better understanding of what those colors are!  Here is a simplified version.  Below that there are a few links to videos on people talking about their personalities.



Selling to different personalities...
To sell to ALL personalities at your parties have each of these things...
*Be energetic
*Give CORRECT information (if you don't know, ask someone and get back to them)
*Be a friend and genuine to everyone
*Be prepared and not totally scatter brained



How do you find out what color someone is?
One obvious way is have them take the test BUT what if you are at a party or a booth?  That would be silly to have someone take a quiz.  Here are a few ways to tell what color someone is quickly:




Book Drives

What is a book drive?
Book drives have been a fun way to get books into the hands of children and organizations that otherwise wouldn't have the opportunity.
What happens is you find a group/organization/business that you feel passionate about helping and you collect monetary donations from friends, family and businesses in your area to go towards books for the organization.  Here is a quick video telling a little bit more about it and I'll give you the run down below on how to actually accomplish this task.



Choose your charity
Pick a group, organization, school, etc. that you feel passionate about helping! (family in need, homeless shelter, foster kids, low income school/group, sick children, organization that helps any of the above, etc) 
 Contact the charity/group/org to let them know what you would like to do: 

“Hi _____. I am a local rep with a children’s book publisher – we are running a large nationwide book drive to raise money to purchase books through our donation match program and donate to kids in our community who need them. I’m excited to let you know that I would love to have my local donations go to [your kids] [your organization] and have set the goal to get $1000 in books donated! The book drive is taking place on Friday – I will touch base with you then to find out if you have any specific book needs and we will do our best to fill them! Thank you for what you do!”


Set your goal
Set it for at least raising $500 (you qualify for 50% MORE in free books for you to donate when it hits $250 but $500 is so much funner and that $500 donation will get $750 in books). 
 Set your goal high…what would you LOVE to do? Donate $1000 in books? Then set your donation amount for $700…or more! 
Pick your time period during which you will run your Book Drive (the shorter the better, some only do 24 hour book drives)



Get donations
Personally message, email, call friends and family.  Let them know what you are doing and how they can help.
Businesses are always looking for a tax write off.  If you are working with a non-profit organization they can write it off on their taxes.  This is a great way to get donations but takes time.
I set up a youcaring.com account for an easy way to get donations from those with the desire to help.

Sample wording to use...
Hi Sam!  How are you my friend?  I am not sure if you saw my posts on Facebook, but wanted to send you a message in case you want to be a part of something special. 
Earlier this year I partnered with Christmas Box International, a nonprofit organization that helps children who have been abused and neglected.  Because of their life circumstances, these kids are SOO far behind in school and have tremendously harder lives because of it.  Children with books do significantly better in life than those without, and so we've decided to do something to help these kids.  We are raising money to get these kids books on Christmas morning.  Many of these kids have never even had a Christmas and it breaks my heart.  My company will be matching all donations by 50%.  That means a donation of $50 will get $75 worth of books and even a $10 donation will get $15 worth of books.  If this does not work for your budget, I totally understand.  But if donating is possible.. it would be greatly appreciated!  I will need to have all donations by _____  so we have plenty of time to purchase, wrap and deliver these books.  You can help by donating here (youcaring link).  Or you can contact me. 
Thanks for considering partnering with me on this!  We are changing the world... one book at a time!


Here is a sample info post I posted for mine.


What do I do after I collect donations?
You will want to coordinate with the organization and find out what ages and types of books they are looking for.
Order the books in order pro under Literacy for a Lifetime.


Don't forget to thank all those that donated.  I like to send them all a note in the mail.  You can also purchase nameplates to put in the cover of the books to thank those that donated.  Ask the organization FIRST if it would be ok to put the nameplates in the books.




Booths


Why do a booth?
Fresh Leads for Parties 
  Extra Sales – Recruits 
  To Get into a New Area 
  Practice/Learn – Training 
  Hands-On Advertising 
  To Project Stability 
  To Make Money!! 

Booths are a great way to find new customers/hostesses/recruits.
They are not always money makers but the real reason to do a booth if for those new leads.
I personally LOVE booths and all the new people I get to meet.
Here are some of the policies and helpful information that home office provided.
**PLEASE read through it and make sure you are following the rules.**


Before I post more helpful information, here is a quick video explaining more about booths and where you can find them, what to do when you do find one, what to take, and how to book.



Just a few places to find booths are...
News websites
City websites
Event center websites
Facebook vendor pages
Friends from other direct selling business
Newspaper (search events coming up)
Ads (often they will say vendors wanted)


When you've found a booth, ask yourself these questions...
If I spent the same time calling leads/asking for referrals… Would I sell/recruit more than at this booth or book fair?   
Would I be okay if I didn’t make the booth fee back?   
Is it in an area I am willing to travel to and do parties/follow up?   
Am I going to honestly follow up on the leads I get?  




How do I get books for my booth?
Build up inventory by doing your own parties
Borrow books from consultant/leader near you
Consignment (you will need to be out of your incentive period)
**DISCLAIMER**
If you DO get consignment you will either need to do other events, have a flash sale OR pay to have it shipped back if you don't sell it all at your event.



What should I take with me?
(this list may have more than you need to take to some)
Books
Tent
Tables
Chair
Tablecloths (no need to buy some. I used sheets for years)
Some way to show off books (racks, baskets, ect)
Calendar
Calculator
Receipt books of some sort
Cash/coins
Card reader (I use square)
Book Drawing Form (click on that link for mine)
Pens
Catalogs (I take 1 large and some mini to pass out)
Business cards (if you want)


This audio training is a MUST if you want to book at your booth!
Listen to it every time you do a booth!

Booth Specials
Don't feel like you have to offer a special, but if you'd like to you can offer one of the booth/event sales here: Buy 4 Get 1 Free
Or you can showcase the very popular combined volumes and box sets.
Find flyers to advertise these here.

Most importantly...
HAVE FUN!!!!!!!

School and Library


I LOVE working with schools and libraries.
It's not for everyone but is another great avenue to get our books into more sales.
Here is a video where I tell you the ins and outs.




So you are SUPER excited to get working with your child's school and providing our books for them by selling to the librarian, doing bookfairs, talking with their teacher, and chatting with the PTA about all our awesome programs...


you MUST become an Educational Consultant FIRST before you start talking to anyone.
After you become an educational consultant then you will want to make sure the school isn't already listed by another consultant.  You can do this by going to your back office, clicking on Educational Services, scrolling down and entering the information under listing search.  IF the school/library is listed than you CANNOT talk to them.  They are already being helped by another consultant.  Be patient and the listing may become available in the future.  Go and find another school/library to work with.



Now I just want to do a quick intro to the programs available for schools and libraries.  You can find more info in your back office.  There are some amazing audio trainings on all of these as well.


Reach for the Stars is a GREAT pledge-based reading incentive program with a goal for the kids to read (or be read to) for 300 minutes over a 2 week period.

Those participating develop a reading routine and receive books along with other prizes based on the pledges and reading time.  




Literacy for a Lifetime is a 50% matching grant program.





Why are our book fairs different?
We are 100% commercial free (no TV characters, ect..)
We do all the set up and take down
The school/library can choose from ALL our books and not just what's left over
1/2 price replacement policy
Our books are PHENOMENAL!!!


What are the benefits from ordering from UBAM?